Our team are always on hand to make sure you have the best experience possible. Please ask if you have any questions and they will be very happy to help.

By making a booking with Snozone or Skizone it is assumed that you have read and accepted the following terms & conditions.

We reserve the right for our team to ask you to leave the slope and the premises if you do not abide to the Terms and Conditions outlined below. In such cases, no refund will be given.

BOOKINGS: We advise that you pre-book as time on our snow slope is subject to availability. You can book on site at the reception desk, or online at www.skizoneuk.com. Skizone reserves the right to refuse admission without refund or transfer. If you need to cancel or alter your booking, we require a minimum of 72 hours notice to allow for a refund.

If your booking needs to be transferred, Snozone and Skizone require a minimum of 72 hours notice and this must be rebooked within 30 days of your initial activity date. This will be subject to lesson availability.

A transfer to the following month will incur a £5 transfer fee per person.

ARRIVAL TIME: We ask you to arrive 45 minutes (20 minutes at Skizone) before your activity starts. If you are not ready with your clothing and equipment within 5 minutes of the activity start time, we reserve the right to refuse you admission as you will miss the health & safety briefing.

We will endeavour to reschedule your lesson for the same day, however if this is not possible, we will try to transfer you to another date within a 30 day period. The £5 fee will still be applicable.

We will do everything that we possibly can to accommodate your late arrival but sometimes this may not be possible. Our programme times are fixed so that we can let our Coaches know their working patterns.

MAIN SLOPE USE: We require everyone who wishes to use the main slope for ‘recreational use’ to be of a minimum standard unless attending a lesson or accompanied by a Snozone Coach.

You should be able to control your speed, confidently link your turns and fit your boots correctly. If you are unsure about your ability or have any questions regarding minimum standards please visit our website under the ‘lessons section’ where this is defined in full.

We accept no responsibility for damage to equipment or clothing or personal injury whilst undertaking any activity within the building.

TEACHING: To ensure the safety of all slope users, no-one other than our fully qualified Snozone or Skizone Coaches are permitted to teach or provide coaching on our slope. Should anyone be found coaching or soliciting for clients to coach who isn’t a Snozone or Skizone Coach, or without clear prior approval, they will be asked to leave the slope and the building and either suspended or expelled from Snozone or Skizone.

CLOTHING & EQUIPMENT: Ski’s, sledges, snowboards and boots are included within the ticket price of your activity- and helmets are provided for all our customers. It is compulsory for all guests aged 16 and under to wear a helmet at all times.

All guests must wear helmets at all times when undertaking any form of coaching, sledging, or any form of high impact activity including freestyle.

You are welcome to bring your own ski/snowboard equipment, and if you do so there is a reduced price to pay.

For safety & comfort, gloves, full length trousers & long sleeve tops must be worn at all times on the slope. We advise that you wear waterproof jackets & trousers, which can be hired from our reception desk. For hygiene reasons, gloves & socks are not available to hire, but can be purchased at our on-site shop for a very reasonable price!

PHOTOGRAPHY / CCTV: There is no dedicated spectator area on the slope, but we do have an excellent viewing area in our restaurant.

Photography within the Snozone or Skizone area is only permitted with prior consent – please ask a team member for details/permission.

Please be advised that we have CCTV throughout the centre for the purposes of crime prevention which complies with the Data Protection Act 1998. In addition, we may record your images for advertising &/ or marketing purposes.

It is sometimes the case that third parties -including the media- record images of events at Snozone or Skizone. In such circumstances notices will be displayed to advise customers of any filming / photography to be carried out where your image may appear.

MEDICAL CONDITIONS / REQUIREMENTS: If you have a medical condition or a disability that may affect your safety or the safety of other slope users, you must inform a member of the team prior to booking.

GUEST SAFETY: For the safety of our team and guests, we reserve the right to ask anyone to leave the slope and the premises if we believe them to be under the influence of drink or drugs, behaving irresponsibly, endangering other slope users or being abusive to other slope users.

TEAM SAFETY: We have a zero tolerance policy towards our team members being abused, threatened or mistreated either in person or via social media. Should any such matter arise, we inform the police on all occasions and always pursue legal action.

SPECIAL EVENTS / SLOPE CLOSURES: Parts of the slope may be sectioned off at times for special events, sledging activity, essential maintenance work or to allow freestyle features to set. Please check before booking for up to date information on forthcoming activities or closures.

Details are also listed at www.skizoneuk.com.

All activities and prices are correct at time of going to press, however we reserve the right to make changes at any time.

CHILDREN: Children under the age of 16 must not be left on the premises by themselves at any time. If this is found to be the case, Snozone may inform the police immediately. Children under the age of 12 participating in snowsports activities must be supervised on the slopes by an adult at all times – please note that minimum standards apply for main slope use.

For the safety of children, if ski or snowboard proficiency has not been attained, parents and/or guardians will need to be available to collect from the slope immediately. Snozone will only allow children on their sites without a parent/guardian, in our designated School Holiday camps and SnoAcademy.

FOOD & BEVERAGE: Only food & beverage bought from Snozone’s own restaurant and bar is allowed on the premises. All other food & beverage must be consumed away from Snozone’s premises. Guests will be asked to leave the premises if this request is not adhered to.

MEMBERSHIP: Membership cards must be presented at all times for the member to enjoy the benefits of membership. Membership cards are strictly non-transferable. If membership cards are transferred, the membership will be terminated.

Please see the membership terms and conditions for further details.